La-Z-Boy Inc. is an international retail furniture company with major distribution throughout North America. Corporate annual revenues exceed of $2.3 billion per year. The Predictive Index®
system is utilized in their proprietary operation, consisting of stores in the Phoenix area with an employee roster of 140+.
When Kathy Till joined the staff of the Phoenix La-Z-Boy network as Director of Training in 1997, she found that employee turnover was over 100 percent, a sure signpost of low job satisfaction and morale. Kathy knew from experience the high toll employee turnover takes on a company’s financial and psychological well being. She also knew that La-Z-Boy would not achieve its goal of building long-term, repeat-buyer relationships without establishing a productive sales force with a longer term commitment.
Till made the decision to enlist the help
of the Predictive Index®
) and gave the PI®
to every employee. This enabled management
to examine the behavioral patterns of
all their employees and identify the profiles
of their top performers.